Drakaris Casino Privacy Policy

This Privacy Policy explains how Drakaris Casino (“Drakaris”, “we”, “us”) collects, uses, stores and protects personal data when you visit drakaris.to or use our casino and sportsbook services. The site is owned and operated by Novatrix SRL, a company incorporated in Costa Rica with registration number 3-102-893958. By creating an account on Drakaris, you confirm that you have read this policy.

1. Who is responsible for your data

Novatrix SRL is the data controller for personal data processed through Drakaris Casino. Its registered address is Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. For any privacy question, write to [email protected].

2. What data we collect

We collect only the data needed to run a licensed gambling service:

• Account data: name, date of birth, email address, phone number, country of residence and chosen account currency.
• Verification (KYC) data: a government-issued ID, a recent utility bill or bank statement as proof of address and, for card users, a photo of the card showing only the first six and last four digits. Crypto players may be asked to sign a proof-of-ownership message for the sending wallet.
• Transaction data: deposits, withdrawals, payment method details, bonus activations and wagering history.
• Gameplay and betting data: games played in the casino, sports bets, VIP tier progress and cashback records.
• Technical data: IP address, device type, browser, language settings and cookie identifiers.
• Communication data: messages sent to Drakaris live chat and support emails.

3. How we use your data

We process personal data to:

• Create and manage your Drakaris account and wallet.
• Verify your identity and age (18 or the local legal age where higher).
• Process deposits and withdrawals and keep the source-of-funds check clean.
• Apply bonuses, free spins, reload offers and VIP rewards correctly.
• Meet the AML and CFT obligations attached to our E-gaming license.
• Detect fraud, bonus abuse, multiple accounts and unauthorised access.
• Provide Drakaris 24/7 support and handle complaints.
• Enforce responsible gambling limits, breaks and self-exclusion.
• Send service messages and, where you agree, promotional notifications about reload bonuses and free spin drops.

4. Legal basis

We process data to perform our contract with you, to comply with legal and licensing duties, for our legitimate interests in security and fraud prevention, and, where required, on the basis of your consent. You can withdraw consent for marketing at any time.

5. Who we share data with

We do not sell personal data. We share it only where necessary with:

• Payment providers (card processors, e-wallets, bank transfer and crypto payment services). Payment processing for Paysafe transactions is handled by Tronabriz Limited.
• Game providers needed to deliver slots and live tables.
• Identity and fraud-prevention services supporting KYC and AML checks.
• The independent ADR service at [email protected], when you file a complaint.
• Regulators, courts and law-enforcement bodies when the law requires it.
• Technical service providers such as hosting and customer-support software, under confidentiality terms.

6. International transfers

Because Drakaris works with partners in several countries, your data may be processed outside your country of residence. We take reasonable steps to ensure it stays protected wherever it is handled.

7. How long we keep data

We keep account and transaction data for as long as your account is active and afterwards for the period required by AML, tax and gambling regulations [specify, e.g. 5 years]. KYC documents are kept for the same reason. Marketing data is deleted when you opt out.

8. Security

Drakaris uses technical and organisational measures to protect personal data, including an encrypted connection (SSL) [confirm], restricted internal access and monitoring for suspicious activity. No online service is completely risk-free, so keep your password private and contact us immediately if you suspect misuse of your account.

9. Cookies

We use cookies to keep you logged in, remember language and lobby settings, measure performance and, with your consent, personalise offers. Most browsers let you block or delete cookies. Disabling essential cookies may stop parts of Drakaris from working.

10. Your rights

Depending on where you live, you may have the right to access your data, correct it, request deletion, restrict or object to processing, and receive a copy in a portable format. Some data cannot be deleted while we are legally required to keep it.

11. Marketing and notifications

You can turn off push notifications in your account settings and unsubscribe from emails using the link in each message. Self-excluded players are removed from all marketing.

12. Minors

Drakaris is strictly for adults. We do not knowingly collect data from anyone under 18. If we discover that a minor has registered, the account will be closed.

13. Complaints

If you are unhappy with how we handle your data, contact us first at [email protected]. If the issue is unresolved, you may use the independent complaints service at [email protected] or contact your local data protection authority.

14. Changes to this policy

We may update this policy from time to time. The latest version is always published on drakaris.to, and significant changes will be announced in your account.